Unlock the Future of Customer Experience: Join Us at Elevate AI

Make.Contact has partnered with Puzzel, an industry leader in AI-powered customer experience (CX) solutions, to bring cutting-edge innovations to our clients. As the customer service landscape continues to evolve, AI is rapidly becoming a crucial component of delivering the level of personalisation, efficiency, and scalability that customers expect. But how can organisations harness this power in a way that augments human expertise rather than replacing it?

We’re excited to announce that Puzzel is hosting a virtual event, Elevate AI, on 20th November—an unmissable opportunity for CX leaders, IT professionals, and decision-makers to explore the practical applications of AI in customer service.

Why Should You Attend?

AI is no longer a futuristic concept—it’s a reality that’s reshaping contact centres and customer interactions globally. The challenge now is understanding how to integrate AI into existing systems in a way that maximises value. That’s exactly what Elevate AI aims to tackle.

This event will cover:

• AI-Powered CX: Understand how AI is transforming workflows, automating routine tasks, and enabling faster, more informed customer interactions.
• Operational Efficiency: Learn how AI can assist agents, reducing their workload and allowing them to focus on complex, high-value customer issues.
• Data-Driven Decision Making: Dive into AI-powered analytics that can provide real-time insights, helping organisations predict customer needs and drive proactive engagement.
• Human + AI Collaboration: Get a closer look at how AI can enhance—not replace—human agents by providing them with tools and information to serve customers more effectively.

Who Will Benefit?

Whether you’re leading a team, working in customer support, or driving digital transformation in your organisation, Elevate AI will provide the technical insights and strategies you need to leverage AI in your operations. You’ll gain knowledge directly from CX experts and AI leaders who are at the forefront of this transformation.

Your hosts

Event Itinerary:

• 08:00-08:10  – Welcome & Introduction: Gabi Warren, CMO at Puzzel.
• 08:10-08:30 – AI-Powered Customer Experience: Unlocking Potential.
• 08:30-08:50  – AI for Contact Centre Agents: Empowering Human + Machine Collaboration.
• 08:50-09:10:  – Create Value Through Customer Interactions with AI: Tobias Winther Troelsen, Chief Analytics Officer at Capturi.
• 9:20-9:45  – Customer Panel Discussion: The Future of AI in Contact Centres.
• 9:45-10:00  – Closing Remarks & Next Steps: Gabi Warren, CMO at Puzzel.

AI + Human Expertise: The Winning Formula

As AI continues to evolve, the most successful companies will be those that understand how to blend human insight with machine intelligence. AI isn’t about replacing your agents—it’s about empowering them to deliver better, faster, and more personalised service. By automating routine tasks and enhancing decision-making, AI allows human agents to focus on what they do best: solving complex problems and building stronger customer relationships.

At Make.Contact, we’ve seen first-hand how AI can revolutionise customer experience, and we believe Elevate AI will give you the actionable insights needed to stay ahead in this fast-evolving space.

Elevate AI is a free, virtual event that you can join from anywhere. It’s an excellent opportunity to learn from leaders in the field and discover how AI can transform your customer service strategy.

Register now to secure your place at Elevate AI, and take the first step toward future-proofing your customer experience.