Unified Communications

Keep it simple with one tool to voice call, video call, message, and much more, anywhere, on any device.

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Everything you need to grow.

Bringing telephony, PBX, messaging, meetings, and contact centres together in one simple platform allows businesses and agents to reach out and engage with customers and colleagues. Prioritise productivity and always be available to everyone.

Scalable

One-to-one calls, video conferences with up to ten people, or voice conferences with up to 250 participants.

Flexible

Get work done faster with one simple app to manage devices, voicemail, and communication features.

Insights

Gain valuable insights, track performance, and make improvements with real-time stats.

Anything is possible.

Any channel. Any device. Anywhere.

From Microsoft Teams to SalesForce, as well as telephony, PBX, messaging, meetings, and contact centre solutions, make communication the priority and always be available to everyone with one platform.

Boost customer satisfaction

Stay in touch with customers quickly and simply. Phone or chat on any device. Resolve issues and build loyalty.

Streamline productivity

Say goodbye to silos, distractions, and noise. Bring colleagues closer with one platform – for all communication.

Simplify processes

One admin portal for reporting and cost control. One app for users to collaborate and manage communication features.

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features

Our Unified Communications products.

One app

Manage devices, voicemail, and communication features with one app.

Integrations

Integrate with multiple systems for seamless collaboration and streamlined workflows.

Cross-platform

Use any device or any platform. The experience and features remain the same.

Status indicators

Quickly see whether a colleague is on the phone, in a meeting or gone for the day with visual status indicators.

Easy collaboration

Phone, chat, video – get more from your workday. Connect and share with colleagues and customers.

Customise

Route calls to mobile, fixed line, or softphone. Forward calls, record calls, and personalise voicemails.

Workplace freedom is essential for modern Unified Communications platforms. Allowing users to switch effortlessly across channels optimises their productivity at every touchpoint. When communications benefit from a more visual approach, exciting technology such as video calls and screen sharing, help ensure business efficiency.

PERSONALISE

Our service.

Our Unified Communications platform provides all the tools and channels to boost productivity, engagement, and effectiveness, no matter where you’re working. Offering both cloud and on-prem PBX systems, our Unified Communications platforms future-proof business collaborations with tools such as instant messaging, desktop sharing, and video conferencing.

Our partners and suppliers

CUSTOMER LOVE

What our customers say.

“It was a simple decision to work with Contact. The knowledge of what’s available in the market is a given, but the difference is in the level of service you get – always on hand to ensure the business runs smoothly. Service, above everything else, is the most important aspect when choosing a telecomms partner, and that’s where the people at Contact excel.”
- Andy Mellor, Fish Insurance.

“Puzzel’s low-cost and highly flexible and therefore will be the foundation for a lot of new operational enhancements we’re planning in the future. I can’t thank Matt and the team enough for always having our back and providing a platform that will really help us grow and adapt to the communication behaviour of the younger generations as they enter the housing market.”
- Zac Evatt, Operations Director, Meridian Mortgages.

“Contact supports our existing on-premise solution. Given the team’s considerable industry experience, technical excellence in deploying omnichannel Contact Centre solutions, and amazing customer support, the choice of supplier was easy for us. Clint Milnes, CIO, Winn Group” The Manchester-based Voice & Data supplier will leverage the operational knowledge it has gained over the last year to design and deliver a superior, omnichannel solution enabling the accident management- focused legal firm, Winn Group, to enhance its existing services and maintain growth momentum.”
- Clint Milnes, CIO, Winn Group.

“Basically, they helped us understand the rules and ensure that the transition happened smoothly... And it did, much to everybody's astonishment! A testament to the quality of Contact and the Puzzel system is that everything went swimmingly. More than 95% of our calls are answered in three rings Contact has genuinely made a difference to our team and our customers.”
- Vicky Hodgson, Onebright.

“Contact have become an extension of the Clarion IT team whilst onsite, working seamlessly alongside colleagues at all levels.”
- Dan Mitchel, Clarion Solicitors.

Our CSAT score

How satisfied our customers are with Contact.

Are you an existing customer?

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