News
Discover the latest news and insights direct from the Make.Contact team.
Virtual Agents: The Future of Contact Centres & Smarter Customer Experience
The contact centre landscape is shifting fast. Customers expect faster, more personalised support,...
Exciting News: Make.Contact Joins Forces with Focus Group!
We’re delighted to announce a major development for Make.Contact as we officially join forces with...
The Art of Procuring Telecoms & Tech Services in 2025
As we approach 2025, businesses across all industries—whether you’re in retail, finance,...
Contact Centre Trends for 2025: What every business needs to know
As we approach 2025, the role of the contact centre is evolving faster than ever. No longer just a...
Puzzel Acquires Capturi: A New Era of AI-Powered Customer Experience
We’re excited to announce that Puzzel, our partner in delivering world-class contact centre...
2025 Telecoms & Tech Trends: A Straightforward Guide for UK IT and Telecom Leaders
Alright, so 2025 is just around the corner, and if you’re running the IT or telecoms side of...
Unlock the Future of Customer Experience: Join Us at Elevate AI
Make.Contact has partnered with Puzzel, an industry leader in AI-powered customer experience (CX)...
Introducing Puzzel’s AI Capabilities: A New Standard for Customer Engagement
At Make.Contact, we believe that great technology should feel effortless. Puzzel’s new AI-driven...
Big News: Puzzel’s Acquisition of Supwiz to Supercharge Your Contact Centre with AI!
We’ve got some exciting news to share with you! Puzzel, our trusted partner in delivering...
Top 10 Ways X-bees is Transforming the Insurance Industry with AI
Artificial intelligence (AI) is revolutionising the insurance industry, and with the powerful...
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