“It was a simple decision to work with Contact. The knowledge of what’s available in the market is a given, but the difference is in the level of service you get – always on hand to ensure the business runs smoothly. Service, above everything else, is the most important aspect when choosing a telecomms partner, and that’s where the people at Contact excel.”
- Andy Mellor, Fish Insurance.
“Puzzel’s low-cost and highly flexible and therefore will be the foundation for a lot of new operational enhancements we’re planning in the future. I can’t thank Matt and the team enough for always having our back and providing a platform that will really help us grow and adapt to the communication behaviour of the younger generations as they enter the housing market.”
- Zac Evatt, Operations Director, Meridian Mortgages.
“Contact supports our existing on-premise solution. Given the team’s considerable industry experience, technical excellence in deploying omnichannel Contact Centre solutions, and amazing customer support, the choice of supplier was easy for us. Clint Milnes, CIO, Winn Group” The Manchester-based Voice & Data supplier will leverage the operational knowledge it has gained over the last year to design and deliver a superior, omnichannel solution enabling the accident management- focused legal firm, Winn Group, to enhance its existing services and maintain growth momentum.”
- Clint Milnes, CIO, Winn Group.
“Basically, they helped us understand the rules and ensure that the transition happened smoothly... And it did, much to everybody's astonishment! A testament to the quality of Contact and the Puzzel system is that everything went swimmingly. More than 95% of our calls are answered in three rings Contact has genuinely made a difference to our team and our customers.”
- Vicky Hodgson, Onebright.
“Contact have become an extension of the Clarion IT team whilst onsite, working seamlessly alongside colleagues at all levels.”
- Dan Mitchel, Clarion Solicitors.