What This Means for Make.Contact and Our Clients
With the scale and national reach of Focus Group, Make.Contact will become their dedicated Contact Centre and systems integration division. This collaboration allows Focus Group to leverage our specialist team of engineers and support staff, who are experts in Customer Experience (CX) and Contact Centre as a Service (CCaaS) technology. Together, we’re poised to offer enhanced solutions that align with the evolving needs of today’s businesses.
Importantly, our existing shareholders will continue to hold shares, and the Make.Contact support team remains the same. This means you can expect the same reliable service and support you’ve always counted on.
What’s Changing—and What’s Staying the Same
While we’ll soon add “Part of the Focus Group” to our branding, we’re still Make.Contact at our core. The same team, the same hands-on approach, and the same commitment to your success. This isn’t about a buyout; it’s a growth-focused investment aimed at expanding our resources and capabilities to serve you better.
You’ll continue to reach us through the same support numbers and ticketing methods, with no changes to the way we work together. Our personalised service and dedication to your satisfaction will remain exactly as you expect.
What’s Next? A Broader Range of Solutions for Your Business
With the support of Focus Group, we’re set to expand our offerings beyond CCaaS. This partnership opens up access to new solutions in mobile, cybersecurity, IT, and energy services—while still giving you the seamless, unified support you rely on.
Looking Ahead
We’re thrilled about the opportunities this partnership brings and are confident it will allow us to support your business goals more comprehensively. If you have any questions about this transition or would like to discuss what it means for you, please don’t hesitate to reach out to your Account Manager.
Thank you for your continued trust in Make.Contact. We’re excited about what we’ll accomplish together in this next chapter, and we’re here to help you succeed, every step of the way.
The Make.Contact Team