That’s just one of many stats we could show you to emphasise how integral Digital Engagement is becoming to achieving business growth!
But in years gone by, there hasn’t been an easy to way to combine all your traditional communication methods – email, voice and more recently video – with the emerging digital channels that have proven to be incredibly popular with younger consumers – social media, WhatsApp, chatbots etc.
And, even if your business still deals primarily in voice-based interactions, that will change as more Gen-Z’s enter the market, intending to spend their money online, rather than over the phone.
Thankfully, Puzzel – one of our key communication platforms – is the ideal foundation to help you build an understanding of your constantly-evolving customer journey and increase agent productivity, to help you grow your business!
By focusing on Digital Engagement enhancements, Puzzel could deliver…
Service and support
%
%
%
Lead Generation and Sales
%
%
Keep on reading to discover how, or book a call to see Puzzel for yourself!
What is Puzzel?
Puzzel is an omnichannel comms platform that brings together voice and video calling, as well as all the other channels we mentioned earlier, to give your team a single app for all internal and external communications.
Your team can even switch interactions from voice to video instantly, whenever the need arises! Plus, you can integrate Puzzel with your periphery systems like CRMs and billing platforms, for a seamless customer journey no matter the query or issue!
Not only do omnichannel comms solutions help to increase customer satisfaction, by giving agents all the info they need to deliver first-time resolutions, but they can help your team focus on the more nuanced issues by offloading more common queries to automated services.
- Contacts can use webchat functions like Puzzel’s SMART Chatbot to get answers to FAQs, and even produce automated responses on calls, reducing the number of interactions that your agents need to handle.
- Skills-based routing can automatically direct calls to the most qualified team members, reducing call times and increasing productivity.
- You can glean a deeper understanding of prospect behaviour, leveraging rich analytics to determine the content that best persuades contacts to make purchases, helping you identify areas to focus resources on.
Ultimately, Puzzel can act as the most productive member of your entire team, taking away the repetitive tasks that prevent agents from delivering a better experience.
Not only does this help ease the growing pains of scaling your business, improving customer experience and productivity. But it also enables you to gain a much richer comprehension of your customers, surfacing purchasing behaviours as well as optimising digital sales conversion rates!
So, if you want to grow your business without necessarily having to grow your headcount, or would like your team to focus less on boring interactions and deliver the best possible customer experience in the interactions that really matter, book your free demo with Contact today and discover how Puzzel can enhance your Digital Engagement!