by cs-admin | Feb 13, 2025 | Latest News
The contact centre landscape is shifting fast. Customers expect faster, more personalised support, yet businesses are struggling with rising interaction volumes, operational costs, and agent burnout. Traditional models are no longer enough to keep up. AI-powered...
by cs-admin | Nov 15, 2024 | Latest News
We’re delighted to announce a major development for Make.Contact as we officially join forces with Focus Group, one of the UK’s top business technology providers. This marks a new chapter in our journey and strengthens our ability to deliver industry-leading solutions...
by cs-admin | Nov 14, 2024 | Latest News
As we approach 2025, businesses across all industries—whether you’re in retail, finance, healthcare, or manufacturing—are facing new challenges and opportunities in how they procure telecoms and tech services. It’s no longer just about finding the best price or most...
by cs-admin | Nov 1, 2024 | Latest News
As we approach 2025, the role of the contact centre is evolving faster than ever. No longer just a place for answering customer calls, today’s contact centres are at the heart of customer experience (CX) strategy, leveraging cutting-edge technologies to drive...
by cs-admin | Oct 24, 2024 | Latest News
We’re excited to announce that Puzzel, our partner in delivering world-class contact centre solutions, has acquired Capturi, a leader in AI-powered analytics. This acquisition strengthens Puzzel’s platform, bringing even more advanced tools to help businesses like...
by cs-admin | Oct 20, 2024 | Latest News
Alright, so 2025 is just around the corner, and if you’re running the IT or telecoms side of things for your business, you’re probably thinking about what’s next. The tech and telecoms landscape is always evolving, and keeping up with the latest trends is key to...
