by cs-admin | Oct 20, 2023 | Latest News
No business can ‘stand still’, especially in the telecoms industry where technology, customer requirements and challenges always evolve! That’s why CONTACT has been working hard internally to enhance its brand while showing off, to the whole industry, all the amazing...
by cs-admin | Sep 22, 2023 | Latest News
In the modern, always-connected, digital-first world, it can be challenging to differentiate your business from its competitors and attract new, younger consumers who are more used to communicating through their devices than over the phone or face-to-face. Therefore,...
by cs-admin | Aug 21, 2023 | Latest News
Did you know 90% of customer journeys today begin online? That’s just one of many stats we could show you to emphasise how integral Digital Engagement is becoming to achieving business growth! But in years gone by, there hasn’t been an easy to way to combine all your...
by cs-admin | Jun 2, 2023 | Latest News
Omnichannel CCaaS solutions have transformed the way contact centres communicate with their customers. As the digital revolution continues to evolve, consumers have more contact methods at their disposal than ever before, and businesses must have the tools to be able...
by cs-admin | May 17, 2023 | Latest News
Contact centre as a service or CCaaS is a solution that all businesses looking to build strong customer relationships need to be aware of. CCaaS allows organisations to purchase a ready-made software solution that provides all the functionalities they need to...
by cs-admin | May 1, 2023 | Latest News
Understanding customer behaviour is key to a successful brand strategy and CCaaS solutions are the ideal data-gathering platform. Designed to enable businesses to create strong customer relationships, CCaaS platforms offer multiple communication channels for contact...
