YOUR PARTNER FOR

Development

We work as a team, balancing understanding and opportunity with business achievement and customer experience.

Always searching for potential.

We are committed to assisting businesses similar to yours to enhance their accessibility, responsiveness, and overall effectiveness through our customer experience (CX) solutions. As seasoned CX professionals, we guarantee that all our services provide growth opportunities to ensure our clients always exceed their potential.

Learn from the past

We strive for excellence in everything we do, whilst reflecting on the past to gain insights to develop ourselves further.

Explore the present

We’re always exploring what our customers want and need with fast, personal, and effective service.

Define the future

The future defines all of our solutions in our mission to ensure our customers are always ready for what lies ahead.

Anything is possible.

Integrate

Integrate your essential platforms, from Microsoft Teams to Salesforce, to make communication the priority and always be available to everyone.

Optimise

Automate repetitive tasks with AI tools and reclaim agent and manager capacity to focus on quality agent-customer time.

Insights

Provide managers with the insights they need to optimise your contact centre’s performance with metrics visualised in a single dashboard.

Our team will inspire you.

It’s our job to help businesses become more accessible, more responsive, and more effective. Our team of data experts and specialist developers are dedicated to creating the solutions that enable every business to thrive in the digital world.

Matt Jones

Operations Director

Steve Donovan

Product Director

Alex Linnen

Technical Director

Lisa Bailey

Technical Customer Service Manager

Peter D’Henin

Senior Cloud Specialist

Hasan Khan

Senior Cloud Specialist

Gareth Parry

Senior Cloud Specialist

Harriet Daniel

Cloud Specialist

Helen Cheung-Wilde

Project Manager

Chris Jones

Business Development Manager

Josie Lawton

Finance and Business Analyst

Sarah Donovan

Provisioning and Accounts

Working together as one.

We’re more than just a team of voice and data specialists, we seek excellence in everything we do. With decades of experience and a passion for helping businesses succeed, we’re ready to solve any problem to ensure your customers always receive the service they need.

We know there’s no such thing as a one-size fits all approach, and that’s why we always explore every angle to find the most effective solution and everything you need to grow. Create your connected customer experience today.

Book a call

we are restless and resilient
we are determined and confident
we are hopeful and together

Our partners and suppliers

CUSTOMER LOVE

What our customers say.

“It was a simple decision to work with Contact. The knowledge of what’s available in the market is a given, but the difference is in the level of service you get – always on hand to ensure the business runs smoothly. Service, above everything else, is the most important aspect when choosing a telecomms partner, and that’s where the people at Contact excel.”
- Andy Mellor, Fish Insurance.

“Puzzel’s low-cost and highly flexible and therefore will be the foundation for a lot of new operational enhancements we’re planning in the future. I can’t thank Matt and the team enough for always having our back and providing a platform that will really help us grow and adapt to the communication behaviour of the younger generations as they enter the housing market.”
- Zac Evatt, Operations Director, Meridian Mortgages.

“Contact supports our existing on-premise solution. Given the team’s considerable industry experience, technical excellence in deploying omnichannel Contact Centre solutions, and amazing customer support, the choice of supplier was easy for us. Clint Milnes, CIO, Winn Group” The Manchester-based Voice & Data supplier will leverage the operational knowledge it has gained over the last year to design and deliver a superior, omnichannel solution enabling the accident management- focused legal firm, Winn Group, to enhance its existing services and maintain growth momentum.”
- Clint Milnes, CIO, Winn Group.

“Basically, they helped us understand the rules and ensure that the transition happened smoothly... And it did, much to everybody's astonishment! A testament to the quality of Contact and the Puzzel system is that everything went swimmingly. More than 95% of our calls are answered in three rings Contact has genuinely made a difference to our team and our customers.”
- Vicky Hodgson, Onebright.

“Contact have become an extension of the Clarion IT team whilst onsite, working seamlessly alongside colleagues at all levels.”
- Dan Mitchel, Clarion Solicitors.

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Our CSAT score

How satisfied our customers are with Contact.

Are you an existing customer?

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